FREQUENTLY ASKED QUESTIONS

Shopping at OCTAEVO is easy. You can shop by browsing the 'Shop' section or directly search by product category. Once you have found an item, select your quantity and use the 'Add to bag' button underneath. Review the items in your shopping bag by selecting the 'Shopping bag' icon at the top of the page. You can add or delete products from your shopping bag. Click on 'Proceed to checkout' to complete your order.

All items are in stock unless 'Sold out' is displayed directly over the image on the 'Shop' page. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If you are subscribed to our newsletters, you will be informed when the items is back in stock. 

After you place your order, you will be sent an email confirming that it has been received. In the rare instance that any of the items you have ordered are not available, you will receive an email from us and will only charge your credit card for the value of the items in stock.

Credit Card
Payment for online orders may be made using Visa, MasterCard, Visa Electrón, American Express, Diners and Red 6000 cards.

Paypal
PayPal is an online payment service that allows to send money online with an email address. Once you sign up for an account, you can use PayPal to send money from a credit card or your bank account. All your financial information is securely stored and encrypted on the Paypal servers. 

At OCTAEVO, your personal online security is important to us. To secure
your payment we work with Banco Sabadell. Their integral SEP gateway
(Secure Electronic Purchase), which operates under international
protocols Verified by Visa and MasterCard SecureCode, offers highest level security and payment protection. As your orders are processed directly through their secure checkout system, your card number will never be communicated to us, making your payment 100% secure. 

By default, product prices are already including 21% VAT.

Orders shipped outside the EU may be subject to import duties, taxes, and customs fees determined by your country’s authorities. These fees are not included in our prices or shipping costs and are the responsibility of the recipient.

If import fees are not paid, the shipment will be returned to us. Return shipping and any associated import or re-import costs will be deducted from your refund.

If the total return and import costs exceed the order value, no refund will be issued.

It is not possible to combine orders or add items to an existing order.

For information on delivery and shipping charges to your destination, view our shipping section.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in.

We are so sorry to hear you’re not able to get an order placed on our website, but we'd love to assist you. We recommend refreshing your web browser and clearing your cache and cookies. This may solve issues such as a unblocking the address field, populating a shipping quote, proceeding to the next section at checkout, or adding your credit card information.

If you’re unsure if your order was processed, we recommend checking your email for an order confirmation before placing a new order on our website. In case you haven't received a confirmation email, please check your spam folder.

For more assistance, feel free to email us at info@octaevo.com with the items in your shopping cart, your shipping address, and the best phone number to reach you at, and we will be in touch as soon as possible to help.

All our Shipping costs depend on your location and the weight of your order. The exact shipping fee will be calculated and displayed at checkout before you complete your purchase.

For orders shipped outside the EU, import duties, customs fees, and local taxes are not included in the shipping cost or product price.

These fees are the responsibility of the recipient and must be paid upon delivery.

Yes. You can use tools like SimplyDuty to get an estimate of any import fees for your country.

If a shipment is refused or returned due to unpaid import fees, the customer will be responsible for return shipping, any customs or import fees, and related handling costs. The total may be deducted from your refund.

If the total return and import costs exceed the order value, no refund will be issued.

We are unable to redirect orders to a different address after dispatch.
Therefore, please ensure you provide a suitable shipping address for the
specified delivery times.

All items are insured against theft and accidental damage whilst in
transit from OCTAEVO to the shipping address. Once your items have been
delivered to the specified delivery address and signed for, they are no
longer covered by insurance. If your box is damaged upon arrival, we
recommend that you either refuse the delivery, or make a note when
signing for it that you are accepting a damaged box.

Unused and unopened products may be returned within 15 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

If a shipment is refused or returned due to unpaid import fees, the customer will be responsible for return shipping, any customs or import fees, and related handling costs. The total may be deducted from your refund. If the total return and import costs exceed the order value, no refund will be issued.

1. Make sure that your order qualifies and inform us at
info@octaevo.com. Unused and unopened products may be returned within 15
days of receipt.

2. Please send your order and its original packing slip to:

OCTAEVO DESIGN
Attn: Returns
C/ Pujades 77-79, 4-8
08005 Barcelona, Spain

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund. 

3. Await credit
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible.
Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact info@octaevo.com.

We do not offer exchanges at this time.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

To register at OCTAEVO, we will need to know your name, mailing address
and email address. When processing your order online we require your
billing address, shipping address and telephone number. Please note that
your credit card details are not being stored on our servers, making
your payment 100% secure.

Please note that OCTAEVO only informs you about latest arrivals and news when you are subscribed to the newsletter. If you would prefer not to receive these updates, you can unsubscribe anytime using the unsubscribe link in the newsletter email. For further detail, read our Privacy Policy in full here. 

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features ofour website, including the ability to purchase items. Please read our Privacy Policy for more information regarding Cookies.